Frequently Asked Questions

How do I track my order?

We will send you logistics information by email,if you have any questions, 
you can also contact us by email at

When will my order be processed?

We process orders daily with the exception of Saturdays, Sundays, and major 
holidays. Orders must be placed before 11 a.m. PT to be processed the same
day. Orders placed after 11 a.m. PT will be processed the next business day.
If you place an order and do not receive a confirmation email within 24 hours,
please let us know using the contact form and our support team will be happy
to assist you.

When will my order be shipped?

Orders are generally processed within 24 hours, except on Saturdays and Sundays. 
However we would ask that you allow us 1-2 business days to fill your order.
Shipment confirmation emails containing a tracking number will be sent to you
when your order is shipped. A tracking number is included for all orders with
the exception of First Class International orders.

I ordered the wrong item! Can I change or cancel my order?

To cancel your order please log into your account. If the Order Status for your order is Unfulfilled you can select Cancel or Edit. On the next page you will be given the option to Cancel or Edit your order. If the status of your order is Fulfilled that means your order has already left our facilities. In this case, we advise you to request Return To Sender through your shipping carrier once you receive the package. To do this, please write Return to Sender on the unopened package you receive and leave it for your shipping carrier to pick up and deliver back to our facilities. Once we receive your unopened return item, we will issue a refund to the original form of payment. Shipping and handling fees included at the original time of purchase are non-refundable. You will receive an email confirmation once credit has been issued.

What is your warranty policy?

NYFlood 株式会社 offers a 2-Year Limited Warranty on a majority 
of iCoverCase products. The 2-year limited warranty does not cover
NYFlood products purchased from distributors or resellers.
The 2-Year NYFlood warrant is non-transferable and protects only
the buyer who made the original purchase. Proof of purchase is
required to submit a warranty claim. The 2-Year warranty covers
defects produced by a manufacturing error. Certain NYFlood
products may be subject to different warranties. The warranty
does not cover the following:

Accidental drops
Installation failures
Normal wear and tear caused by owner
Misuse/abuse, mishandling, or user modification
Please visit our Policy page to see the full details of our warranty and submit a claim.